A statement by Airtel Malawi’s Managing Director, Charles Kamoto, has revealed that during the 6th August demonstrations, Airtel Malawi’s Head Office was vandalized, as well as the Airtel Express Shop at Lilongwe City Centre.
“While there was significant damage to property, fortunately, none of our staff, customers and partners that were on the premises at the time were harmed” says part of the statement.
Following the incidents in both shops, customers have been advised to seek service from the Game Complex, City Mall or Gateway Express shops in Lilongwe. The Managing Director also announced that the company’s social media pages will not be available to support customer queries, due to the loss of equipment.
On the other hand, customers are urged to use digital platforms like the Usova platform (*121#), Airtel Money (*211#) and the voice/data bundles code (*301#). National Bank of Malawi has said that the current business environment remains subdued, despite a policy rate that was lowered twice this year. This is due to pre/post election tension in the country, according to the bank’s half year financial statement.